laboursonline – MCQs, Mock Tests | MBA MBA Behavioural and Allied Sciences MCQ Set 4

A definition of organizational culture is that it is "the collection of ______________ and attitudes that constitute a pervasive context for everything we think and do in an organization".

1. Traditions, values.
2. Policies, practices, behaviors.
3. Traditions, values, policies, beliefs.
4. Values, styles, processes, activities.

✅ Correct Answer: 2

The Peters and Waterman study revealed that there was a particular factor that led to these organizations effectiveness. What was that factor?

1. Having a clear and rigidly defined organizational structure.
2. Dominance and coherence of culture.
3. Being decentralized and organic.
4. Being a large multinational organization.

✅ Correct Answer: 1

Which of the following is NOT one of Kotter and Cohen's series of steps for successful management of large-scale change?

1. Unfreezing.
2. Empowering action.
3. Creating visions.
4. Producing short-term wins.

✅ Correct Answer: 4

Schein suggested three levels of culture in order from shallowest to deepest. In this order, they are:

1. History, artefacts, beliefs.
2. Assumptions, artefacts, values.
3. History, values, activities.
4. Artefacts, values, assumptions.

✅ Correct Answer: 3

The style of management adopted by managers can be seen as a function of the manager's:

1. attitudes towards people.
2. assumptions about human nature and behavior.
3. both of the above.
4. neither of the above.

✅ Correct Answer: 1

Galunic and Weeks suggest that with the demise of WHAT, companies need other strategies to encourage commitment?

1. Job security.
2. Career paths.
3. Pension plans.
4. Promotion opportunities.

✅ Correct Answer: 2

The psychological contract is:

1. a signed document stating mutual explicit needs.
2. a listing of statutory requirements.
3. a formal contract of employment.
4. a series of implicit mutual expectations.

✅ Correct Answer: 3

It is Cunningham's belief that, despite the popular myth to the contrary, people generally

1. Prefer stability.
2. Love change.
3. Dislike change.
4. Like being controlled.

✅ Correct Answer: 1

Harrison and Handy describe a project oriented organization which is structured like a matrix and based on expert power as a ______________ culture.

1. Power.
2. Person.
3. Task.
4. Role.

✅ Correct Answer: 1

According to Patching, ______________ is organization development.

1. Strategic thinking.
2. Business strategy.
3. Participative management.
4. Management development.

✅ Correct Answer: 1

The pervasive nature of culture means that it will significantly affect:

1. group behavior.
2. decision-making.
3. motivation and job satisfaction.
4. all three of these.

✅ Correct Answer: 1

There are many aspects to management in work organizations, but the one essential ingredient of any successful manager is:

1. the ability to adapt to technological change.
2. the ability to deal with people effectively.
3. the ability to make calculated decisions.
4. the ability to implement the policies of the organization.

✅ Correct Answer: 4

Emotions which can cause a negative attitude and resistance to change include:

1. Over-excitement.
2. Frustration.
3. Both of these.
4. Neither of these.

✅ Correct Answer: 3

A number of approaches may be used to bring about effective change within an organisation, often called intervention strategies, these include:

1. T-groups.
2. grid training.
3. team building.
4. all of the above.

✅ Correct Answer: 1

Resistance to change can be caused by:

1. Selective perception.
2. Inconvenience.
3. Habit.
4. All three of the above.

✅ Correct Answer: 3

According to Deal and Kennedy, an organization of individualists who take high risks and receive quick feedback, and where internal competition and conflict are normal, the type of culture can be described as:

1. bet-your-company culture.
2. work-hard/play-hard culture.
3. process culture.
4. tough-guy, macho culture.

✅ Correct Answer: 3

Organizational climate is based on the ______________ of members towards the organization.

1. commitment.
2. perceptions.
3. loyalty.
4. none of the above.

✅ Correct Answer: 4

A firm's ______________ may be expressed formally through its mission statement or code of ethics.

1. policies.
2. culture.
3. vision.
4. strategy.

✅ Correct Answer: 2

_________ teams frequently include people from numerous functional areas, formed specifically to devise, design and implement a new product.

1. project.
2. quality-assurance.
3. task force.
4. product-development teams.

✅ Correct Answer: 4

_________ involves the division of labor into individual tasks.

1. segmentation.
2. empowerment.
3. unity of command.
4. specialization.

✅ Correct Answer: 4

Decentralization requires that lower-level managers have strong ______________ skills.

1. people.
2. financial.
3. mentoring.
4. decision-making

✅ Correct Answer: 4

In ______________ organizations, employees may lack the authority to carry out certain decisions.

1. staff.
2. line.
3. line-and-staff.
4. division.

✅ Correct Answer: 3

Customer departmentalization arranges jobs based on the ______________ of various customer groups.

1. niches.
2. demographics.
3. needs.
4. location.

✅ Correct Answer: 3

The key to success in any organization is satisfying _________

1. employees.
2. markets.
3. government.
4. stakeholders.

✅ Correct Answer: 4

Organizations with few layers are considered ______________ and as a consequence have ______________ spans of management.

1. wide; tall.
2. tall; narrow.
3. flat; wide.
4. flat; narrow.

✅ Correct Answer: 3

Finance, marketing, and human resources are examples of ______________ departmentalization.

1. geographical.
2. customer.
3. functional.
4. production.

✅ Correct Answer: 3

The simplest organizational structure is a ______________ structure, with direct lines of authority from the top to the lowest level of the organization.

1. staff.
2. line.
3. line-and-staff.
4. division.

✅ Correct Answer: 2

_________ involves the grouping of jobs into working units.

1. segmentation.
2. departmentalization.
3. empowerment.
4. unity of command.

✅ Correct Answer: 2

A task force is a ______________ group of employees responsible for bringing about a particular change.

1. virtual.
2. temporary.
3. managerial.
4. low-level.

✅ Correct Answer: 2

The extent to which authority is delegated throughout an organization determines its degree of __________

1. decentralization.
2. centralization.
3. power.
4. empowerment.

✅ Correct Answer: 2

A ______________ span of management exists when a manager supervises a very large number of employees.

1. good.
2. flawed
3. stretched.
4. wide.

✅ Correct Answer: 4

__________ corporations often use geographical departmentalization.

1. outsourcing.
2. foreign.
3. U.S.
4. multinational.

✅ Correct Answer: 4

__________ is characteristic of organizations that operate in complex, unpredictable environments.

1. decentralization.
2. centralization.
3. power.
4. empowerment.

✅ Correct Answer: 1

The belief that "discrimination is wrong" is a value statement. Such an opinion is the ______________ component of an attitude.

1. cognitive
2. affective.
3. reactive.
4. behavioral.

✅ Correct Answer: 1

_________ refers to an individual's general attitude toward his or her job.

1. Job satisfaction
2. Job involvement.
3. Job stability.
4. Organizational commitment.

✅ Correct Answer: 1

Which of the following is true about the relationship between satisfaction and absenteeism?

1. There is a consistent positive relationship between satisfaction and absenteeism.
2. There is a consistent negative relationship between satisfaction and absenteeism
3. No relationship can be established between satisfaction and absenteeism.
4. Liberal sick leave policies reduce absence among satisfied employees.

✅ Correct Answer: 2

________ represent basic convictions that "a specific mode of conduct or end state of existence is'personally or socially preferable to an opposite mode of conduct."

1. Values.
2. Attitudes.
3. Convictions.
4. Preferences.

✅ Correct Answer: 1

The best measure of job satisfaction is:

1. the job involvement scale.
2. the commitment scale
3. the summation of job facets.
4. a one-question global rating.

✅ Correct Answer: 4

The ______________ component is the emotional or feeling segment of an attitude.

1. affective.
2. cognitive.
3. behavioral.
4. evaluative.

✅ Correct Answer: 1

If an employee's attitude is negative toward her job, she does not have:

1. organizational commitment.
2. values.
3. job satisfaction.
4. job involvement.

✅ Correct Answer: 3

Rokeach found that the instrumental value of ambitious (hardworking and aspiring) people was related to the terminal value of:

1. a comfortable life.
2. freedom.
3. happiness.
4. self-respect.

✅ Correct Answer: 1

The degree to which a person identifies with his or her job, actively participates in it, and considers his or her performance important to self-worth is:

1. job satisfaction.
2. job involvement.
3. job stability.
4. organizational commitment.

✅ Correct Answer: 2

When we rank an individual's values in terms of his/her ______________, we obtain the person's value system.

1. intensity.
2. content
3. context.
4. social acceptance.

✅ Correct Answer: 1

Which one of the following is not an attitude?

1. job productivity.
2. job satisfaction.
3. job involvement.
4. organizational commitment.

✅ Correct Answer: 1

Independent studies conducted among U.S. workers over the past 30 years generally indicate that:

1. workers are satisfied with their jobs.
2. these results are generally applicable to other developed countries.
3. more people report that they are satisfied than not.
4. all of the above.

✅ Correct Answer: 4

According to Rokeach, ______________ values refer to desirable end-states of existence.

1. instrumental.
2. aesthetic.
3. theoretical.
4. terminal

✅ Correct Answer: 4

Job satisfaction is best described as:

1. behavior.
2. a value.
3. an attitude.
4. causing high performance.

✅ Correct Answer: 3

The content attribute states a value is:

1. complete.
2. important.
3. a basic conviction.
4. related to behavior

✅ Correct Answer: 2

In contrasting values and attitudes, which one of the following is true?

1. They come from different sources.
2. There is no significant correlation between the two.
3. Attitudes are more stable than values.
4. Values are more stable than attitudes.

✅ Correct Answer: 4

Values are best described as:

1. flexible.
2. synonymous with attitudes.
3. consistent among occupational groups
4. fairly stable over time.

✅ Correct Answer: 4