laboursonline – MCQs, Mock Tests | MBA MBA Behavioural and Allied Sciences MCQ Set 7

The aim of OB it to solve problems of organizations related with human behavior aspect.

1. A separate field of study.
2. applied science.
3. Interdisciplinary Approach.
4. None of these.

✅ Correct Answer: 2

Sociology, the science of society, has made important contributions to ______________ about group and intergroup dynamics in the study of organizational behavior.

1. Performance.
2. Skill.
3. Knowledge.
4. None of these

✅ Correct Answer: 3

A reinforcement learning agent's sole objective is to maximize the total reward it receives in the ______

1. run mode.
2. No long run.
3. long run
4. None of these.

✅ Correct Answer: 3

The informal organization was first fully appreciated as a result of the Hawthorne studies conducted during the ______

1. 1930's and 1935's.
2. 1920's and 1925's.
3. 1920's and 1930's.
4. None of these.

✅ Correct Answer: 3

______ like to stand back to ponder experiences and observe them from many different perspectives.

1. Theorists.
2. Reflectors.
3. Pragmatists.
4. None of these.

✅ Correct Answer: 2

Organizational Behavior is the study and application of knowledge about how people as individual or as ______________ within organizations.

1. Single act.
2. Double act.
3. Group act.
4. None of these.

✅ Correct Answer: 3

Biographical characteristics are readily _______

1. Not available to managers.
2. available to managers.
3. available to management.
4. None of these.

✅ Correct Answer: 2

Organizational Behavior is the key aspect to ______________ amongst employees in the company.

1. maintain and enhance interaction levels.
2. maximize and enhance interaction levels.
3. Minimize and enhance interaction levels.
4. All of these.

✅ Correct Answer: 1

Learning is learning what to do--how to map situations to actions so as to ______________ reward signal.

1. minimize a numerical.
2. maximize a numerical.
3. Both a and b.
4. None of these.

✅ Correct Answer: 2

Social psychology is a branch of psychology which borrows concepts from _______

1. Psychology.
2. sociology.
3. Both a and b.
4. None of these.

✅ Correct Answer: 3

Organizations are systems of interacting components, which are people,

1. tasks.
2. technology.
3. structure.
4. All of these.

✅ Correct Answer: 4

The basis of this model is economic resources with a managerial orientation of money.

1. Autocratic.
2. Custodial.
3. Supportive.
4. None of these.

✅ Correct Answer: 2

Information must be collected, routed, and evaluated quickly if action is to be taken in time to produce improvements.

1. Accurate.
2. Timely.
3. Objective and Comprehensible.
4. None of these.

✅ Correct Answer: 2

In the Walton and Dutton model, what is the least likely single explanation for any given instance of interpersonal conflict in an organization?

1. Individual differences.
2. Common resources.
3. Communication obstacles.
4. Goal incompatibility.

✅ Correct Answer: 1

Which of the following products is likely to be assembled on a repetitive process line?

1. automobiles.
2. dishwashers.
3. television sets.
4. All of these.

✅ Correct Answer: 4

Market control assumes ______

1. prices and competition.
2. the existence of a legitimate hierarchy of authority.
3. norms and values to which organizational members conform.
4. Prices and competition, the existence of a legitimate hierarchy of authority, and norms and values to which organizational members conform.

✅ Correct Answer: 1

An organization's process strategy

1. will have long-run impact on efficiency and production.
2. is the same as its transformation strategy.
3. must meet various constraints, including cost.
4. All of these.

✅ Correct Answer: 4

For an organization to effectively exercise clan control it must have:

1. prices and competition.
2. rules and hierarchy of authority.
3. norms and values to which organizational members conform.
4. Prices and competition, rules and hierarchy of authority, and norms and values to which organizational members conform.

✅ Correct Answer: 3

Three types of process strategies are ________

1. goods, services, and hybrids.
2. manual, automated, and service.
3. process focus, repetitive focus, and product focus.
4. modular, continuous, and technological.

✅ Correct Answer: 3

Controls must have flexibility built into them so that the organizations can react quickly to overcome adverse changes or to take advantage of new opportunities.

1. Accurate.
2. Timely.
3. Flexible.
4. None of these.

✅ Correct Answer: 3

According to agency theory, organizations achieve high levels of performance by aligning ____

1. behavioral and output measures.
2. strategies, goals and actions.
3. culture with social structure.
4. the interests of managers with those of owners (shareholders).

✅ Correct Answer: 4

Assembly-line technology is changing dramatically as organizations ______

1. develop new products for the market.
2. replace human labor with robots.
3. replace old manually controlled machines with newer machines.
4. find new markets for their products.

✅ Correct Answer: 2

Control system should be flexible so that it remains workable in the case of changed plans, unforeseen circumstances or failures.

1. Flexible.
2. Economical.
3. Motivating.
4. None of these.

✅ Correct Answer: 2

The feminist perspective contributed which of the following dimensions of power that has previously not been considered by organization theorists?

1. Domination/submission.
2. Autonomy/dependence.
3. Oppressors/oppressed.
4. Masculine/feminine.

✅ Correct Answer: 4

Managers develop each new budget by justifying the projected allocation against its contribution to departmental or organizational goals.

1. Flexible budgeting.
2. Top-down budgeting.
3. Zero-based budgeting.
4. None of these.

✅ Correct Answer: 3

Cybernetic control systems help organizations realize their strategies by aligning:

1. behavioral and output measures.
2. strategies, goals and actions.
3. culture with social structure.
4. the interests of managers with those of owners (shareholders).

✅ Correct Answer: 1

A job shop is an example of a(n)

1. repetitive process.
2. continuous process.
3. line process.
4. intermittent process.

✅ Correct Answer: 4

Which of the following is not an internal force of change?

1. technology.
2. strategy.
3. workforce.
4. employee attitudes.

✅ Correct Answer: 1

Which of the following is a conflict resolution skill?

1. Passive listening.
2. Accommodating.
3. Active listening.
4. Avoiding.

✅ Correct Answer: 3

Which is not a structural factor of organizational conflict?

1. Goal differences.
2. Specialization.
3. Status differences.
4. Skills and abilities.

✅ Correct Answer: 4

Which of these would not be a good way to de-escalate a potential conflict situation?

1. Listening actively.
2. Showing empathy.
3. Adopting positive body language.
4. Using humor or sarcasm.

✅ Correct Answer: 4

One advantage of conflict is that it

1. makes problem people go away.
2. forces one to choose friends wisely.
3. makes problems go away.
4. forces problems to be addressed.

✅ Correct Answer: 4

Which of these would be considered inappropriate when confronting unacceptable behaviour?

1. Showing empathy to show you understand the other person.
2. Being assertive.
3. Being threatening.
4. Stating the consequences of the behavior continuing.

✅ Correct Answer: 4

When a conflict is defined, what needs to be attended to in addition to any obvious issues?

1. The relationship.
2. Accommodation.
3. Where the conflict will be resolved.
4. Evaluation.

✅ Correct Answer: 1

Which conflict management technique focuses on satisfying mutual interests?

1. Avoiding.
2. Forcing.
3. Collaborating.
4. Compromising.

✅ Correct Answer: 3

One of the advantages of conflict is that it forces you to examine problems and work toward a potential

1. Experience.
2. Outcome.
3. Solution.
4. Relationship.

✅ Correct Answer: 3

What is the final stage in the escalation of a conflict situation?

1. Violence.
2. Anger.
3. Threats.
4. Aggression.

✅ Correct Answer: 3

The first stage of conflict resolution is to

1. define the problem.
2. analyze the problem.
3. choose a solution.
4. think through possible solutions.

✅ Correct Answer: 1

In order to resolve a conflict situation it is important to develop a sense of trust with the other person by:

1. Explaining the rules.
2. Building rapport.
3. Delivering a gift.
4. Passing the baton.

✅ Correct Answer: 2

Conflict that refers to a disagreement among connected individuals is

1. personal conflict.
2. Intrapersonal conflict.
3. Friendly conflict.
4. Negative conflict.

✅ Correct Answer: 2

What is the first stage in the process of a dynamic risk assessment?

1. Suggest a compromise, avoid confrontation.
2. Step forward, take control.
3. Step back, stop and think.
4. Synchronies responses, liaise with colleagues.

✅ Correct Answer: 3

Difficult people who constantly criticize, yet rarely take action to improve things would be in which category?

1. Negativists.
2. Indecisive stallers.
3. Clams.
4. Complainers.

✅ Correct Answer: 4

The process by which alliances and contacts are established both inside and outside the organization is known as?

1. Expert power.
2. Decision-making power.
3. Networking.
4. Reward power.

✅ Correct Answer: 3

Disadvantage of informal Groups _____

1. Resistance to change.
2. Role conflict.
3. Rumor.
4. All of above.

✅ Correct Answer: 4

Which empowerment strategy is defined as being appealing to personal values and ideas?

1. Ingratiation.
2. Inspirational appeal.
3. Rational persuasion.
4. Assertiveness.

✅ Correct Answer: 2

Which is not a structural factor of organizational conflict?

1. Goal differences.
2. Status differences.
3. Specialization.
4. Skills and abilities.

✅ Correct Answer: 4

Which of these is not listed as type of situational or structural power?

1. Knowledge power.
2. Reward power.
3. Network power.
4. Decision-making power.

✅ Correct Answer: 2

Which is not an example of a type of interpersonal power?

1. Knowledge power.
2. Legitimate power.
3. Expert power.
4. Reward power.

✅ Correct Answer: 1

Which conflict management technique focusses on satisfying mutual interests?

1. Collaborating.
2. Compromising.
3. Avoiding.
4. Forcing.

✅ Correct Answer: 1

Key characteristics of the formal organization _________

1. enduring, unless deliberately altered.
2. top-down.
3. static.
4. All of above.

✅ Correct Answer: 4